Help with your reports, plan and account.

1. 01Look in your spam or junk folder for mail from reports@alertedly.com, and add that address to your contacts.
2. 02Reports go to the email you sign in with. On your dashboard, open the Account menu (top right) to see which one.
3. 03Check the Plan card on your dashboard: reports run on an active Starter or Pro plan. If a payment failed, the dashboard says so and how to fix it.
4. 04A company marked Paused (over your plan's limit) gets no report until you make room or upgrade.

Still nothing? Email support@alertedly.com with the email you sign in with.

Each week, every company you track gets:

• One brief: what changed, what it means for you, and what to do, with a source behind every line
• What changed across its channels: 9 on Starter, all 16 on Pro
• An audio summary of the week

This is deliberate: we report what changed and why it matters, not raw data. If you need granular metrics, such as exact engagement counts or pixel-level screenshot diffs, Alertedly may not fit your workflow.

1. 01Check the company's website on your dashboard is its own site (like acme.com), not a social profile or a page on another site.
2. 02Some channels are Pro only (Careers & hiring, Meta ads, Google ads, LinkedIn ads, Reddit, Reviews, USPTO trademarks). On Starter they aren't in your reports.
3. 03For social channels, the company's accounts must be public.

Tell us the company and the week (at the top of the report) at support@alertedly.com or with the form below, and we'll look into it.

The Starter plan tracks up to 10 companies. To track more:

• Click Upgrade to Pro on your dashboard: Pro tracks up to 25 companies.
• Or remove a company you no longer need, to make room for a new one.

See Pricing for what each plan includes.

1. 01Sign in and open your dashboard.
2. 02In the Plan card, click Billing.
3. 03On the billing page, choose Cancel plan and confirm.

Your plan and reports carry on until the end of the period you've paid for.